Exchelon Shipping Policy

Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

During drops, restocks, or high-volume periods, processing times may take slightly longer.

Shipping Time
Once your order has been processed and shipped, estimated delivery times are:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days, when available

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Tracking Information
Once your order ships, you will receive a confirmation email or text message with your tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, Exchelon is not responsible for carrier delays, lost packages, or stolen packages marked as delivered.

If your tracking shows your package as delivered but you have not received it, please check with household members, neighbors, and the shipping carrier before contacting us.

Returned Packages
If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or refusal of the package, the customer may be responsible for additional shipping costs to have the order resent.

Questions
If you have any questions regarding your order or shipment, please contact us through our website’s Contact page and include your order number.